Police Clearance Application Rejected? Here’s the Ultimate Fix
Police Clearance Certificate assures that the individual has no criminal record in history. The Filipino, Foreigners residing in Philippines, Students can apply for this certificate online through the official website i.e. https://pnpclearance.ph/ . You should have to register yourself first then login from your account and follow the procedure to apply for a National Police clearance certificate.
You should be careful while applying for this certificate, because in case of any error or wrong information your application will be rejected. You should trace your error/ reason for Police Clearance Rejected Applications.
Possible Reasons for Police Clearance Rejected Applications
The National Police clearance application may be rejected by the Philippines National Police for certain reasons. The applicant should know about these reasons whose application got rejected.
I’m going to share all possible common reasons that may lead to the rejection of your application.
Incorrect Personal Details
When you are applying for police clearance online you should provide documents like correct Name, DOB, Nationality and other personal details, before proceeding to the next step you must recheck your personal details thoroughly.
If you mistakenly entered incorrect personal details, The Philippines Police will verify your personal details in the database and will reject your application in case of errors.
Incomplete or Invalid Documents
For the successful submission of an application for police clearance you have to provide at least two valid IDs from the list of mentioned IDs given by Philippines Police. Make sure that provided IDs are valid and not expired.
IDs that you are using for this application must have your original name. Your IDs must have your clear photograph that proves our identity.
In your bio data if DOB , gender, blur picture , picture with different background, unclear background or nationality are incorrect in your documents, these mistakes/errors lead to the rejection of your clearance application.
Payment Issues
Once you are done with online application form filling, the next step is to pay a fee immediately after booking an online appointment for fingerprint and photo capture for clearance certificate. There are several options for fee payment using the Land Bank e-Payment portal.
If your payment is not done on time (before appointment) or payment is not successful due to network problems or any reason then your application will not be entertained, or if your payment status is under process then wait for sometime and check again. To avoid any inconvenience/ objection , pay the processing fee as early as possible.
Missed Appointment at police Station
To complete the process of clearance application you need to visit the police station on scheduled appointment for fingerprints and photo capture and verification of original documents.
If you are unable to visit the police station on your scheduled appointment then you need to reschedule your appointment before the appointment day, otherwise your appointment stands cancel and fee will not be refunded and application got rejected.
High-profile Criminal Offenses
If your bio data matches any criminal record, the Philippines Police will release a police clearance Certificate with “Hit” Status.
In case of more than one criminal offense against your profile , your clearance application will be rejected. The Philippines National Police will not issue you a clearance certificate.
Technical Errors or hidden Reasons
The Philippines National Police Clearance system works online and accurately. I have listed few reasons that may cause
* Administrative errors in the system may occur even with a clear record and successful application.
* Rejection of application may be linked to specific policies or interpretations of regulations by the issuing authority. For example, a lengthy or unclear residential history might raise concerns in some jurisdictions.
* Additional documentation or verification might be required for specific professions, scholarship or visa categories.
In these cases, contacting the issuing authority or checking for updates on the application status can be helpful.
How to know that a Police clearance application got rejected?
Once your application gets rejected, The Philippines National Police send you an email along with the rejection reason to your registered email address.
Make sure that your registered email is active and you should check your mails day by day to get updated.
Note that a Police Clearance application once submitted cannot be edited. In case of rejection of application you have to submit a new application and follow the procedure again after login to your online portal.
What to Do if an Application for Police clearance got rejected?
If your application got rejected you should trace that error first and work on that . Here we will discuss the initial steps that you should adopt in case of rejection of a police clearance application.
1- Update Your Personal Details
If the rejection of application reason is incorrect personal details , you must update your profile at The Philippines National Police online portal .
This application is not editable so make sure that you must update your profile in your User Profile at the portal of PNP.
2. Change/Update Your Documents
Your application for police clearance may be rejected for incomplete or invalid documentation.
On your portal you need to update your profile with valid and updated IDs.
3. Submit Fresh Application
Police Clearance application is not editable, they are not allowed to edit or update submitted applications. You need to change or update your details and documents and submit a fresh application for police clearance through The Philippines National Police Clearance Portal.
4. Fee Payment
If your application is rejected after payment, they will not give any refund. You cannot submit a fresh application for Police clearance without payment.
For every new application you need to pay the fee again for police clearance in the Philippines. For Fresh applications, book your appointment and make payment online as per rule.
5. Completion of remaining process
The next step in the application process is appointment booking and fee payment, for fingerprints and photo capture you need to visit the nearest police station to complete the process and to get your police clearance certificate.
For visiting the police station you must carry the payment slip, application reference number and all required documents. After police verification without hit status, the police will release your clearance certificate.
In case if Criminal Record Found
If The Philippines National Police found one or more serious crimes against your registered profile then the issuing authority refused to release a clearance certificate. In such circumstances you are suggested not to apply for police clearance otherwise your application gets rejected and the fee will not be refunded.
What to do? You should consult a legal advisor who will deal with these offences on you.
After resolving all the above mentioned errors you are requested to follow the procedure and apply again for police clearance.
Contact PNP Helpline or Visit Police Station
If you are still stuck to trace out the rejection reason of your police clearance application then you should visit the nearest police station or either you can contact the PNP helpline.
PNP Clearance Helpline Number: (02) 723-0401 loc 7663 OR (02) 8723-0401 loc 7663
Conclusion
To get the Police Clearance Certificate you should remove the indicated errors and submit a fresh application by following the step wise procedure.
Possible reasons along with solutions for rejection of application are discussed above for your assistance.
FAQ’s